Shipping policy
Welcome to écoute. We are committed to delivering your order as quickly and efficiently as possible. Please read our shipping policy to understand how we handle your shipments.
Processing Time
All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or holidays. If we are experiencing a high volume of orders, processing times may be delayed. We will notify you via email if there is a significant delay in processing your order.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
We offer the following shipping option:
Standard Shipping
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- Estimated delivery time - 10 business days
Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Your order may also be delayed by your countries customs processing.
Shipping Confirmation & Order Tracking
You will receive a shipping confirmation email once your order has shipped. This email will include your tracking number(s). The tracking number will be active within 24 hours.
International Shipping Policy
We ship internationally. For international orders, delivery times may vary depending on customs processing times. Customers are responsible for any import duties, taxes and customs fees imposed by local governments and which may apply. These charges are not included in the item price or shipping cost and are the responsibility of the recipient.
Shipping Restrictions
We do not ship to P.O. Boxes or APO/FPO addresses. Some products may have specific shipping restrictions due to regulatory or logistical reasons.
Damages
If you received your order damaged, please contact us immediately. Please save all packaging materials and damaged goods.
Returns Policy
If you are not completely satisfied with your purchase, please review our Return Policy for more information on how to return your item.
Contact Us
If you have any questions about your order or our shipping policy, please contact us at hello@ecouteaudio.com